Our process is simple: the platform is free for parents and students. Just let us know your requirements—like subject, grade, and location—and we'll find the perfect tutor for you. After a successful match, the tutor handles the matching fee, so there are no costs for the parents.

Every tutor must provide proof of their academic background and tutoring history. We verify these documents through a mix of manual and AI screening to guarantee credibility. For your peace of mind, you can also book a trial session to see if the tutor's style suits your needs before committing.

We strongly advise parents and students to respect our tutors' schedules and refrain from canceling a confirmed service for any reason before the session begins. Tutors reserve specific time slots for each student and may have already incurred travel costs; therefore, any unjustified absence or last-minute cancellation results in a significant waste of the tutor's time and resources. Please be advised that such behavior will be officially recorded, and the platform reserves the right to cease providing further tutor matching services to users with a history of non-compliance. We appreciate your cooperation in maintaining a professional and respectful tutoring environment for everyone.

If parents or students find the tutor unsuitable after a few lessons, a request for a replacement may be submitted. The entire replacement process incurs no additional fees, allowing parents and students to explore different options with peace of mind until the perfect teaching match is found. The platform provides a free re-matching service to ensure that the student's learning progress remains uninterrupted.

Our platform places the highest value on professional conduct and punctuality. We require all tutors to respect their students' learning schedules and strictly prohibit any unjustified lateness or unauthorized cancellations. A tutor's tardiness or sudden absence not only disrupts a student's academic progress but also undermines professional integrity. Consequently, any such misconduct will be officially recorded and factored into the tutor's performance appraisal. For tutors with frequent violations or serious negligence, the platform reserves the right to immediately terminate the partnership and remove them from our database. Should such an incident occur, please contact customer service immediately; we will arrange a makeup session or a free tutor replacement to ensure your learning interests are fully protected.

You can pay the tuition fees directly to our platform via the following electronic payment methods: 1) FPS (轉數快) Please transfer to our designated corporate bank account. 2) PayMe Simply scan our official QR code to complete the payment.

To protect the interests of both parents and tutors, we implement the following security measures: - Every payment comes with an electronic receipt and transaction record to ensure full financial transparency. - If you encounter any issues during payment or have disputes regarding the teaching progress, please contact our customer service immediately for professional assistance.